Customer Success

Building relationships internally and externally Knowing your customer’s’ business both internally and externally Taking the long-term view Appreciating the mutually dependent relationship Good news, bad news, no news, communicate

collaboration

Celebrating, learning from, uplifting each other Practicing active listening without judgement Complaining responsibly to the person whose responsibility it is to make positive changes

innovation

Relentlessly finding solution with enthusiasm Empowering to make decisions Activity pursuing continuous improvement Hugging tea cactus (embracing the prickly opportunities with innovation and optimism)